VP, Operations Enablement - Aetna
Core
Strategic leader responsible for building and leading capabilities to enable Aetna Service Operations to deliver exceptional member and provider experiences across Call, Claims, and Plan Sponsor Services.
Role type
VP, Operations Enablement (Service Operations)
Builds
Integrated enablement functions for Service Operations (Call, Claims, Plan Sponsor Services)
Domain
Health Insurance / Service Operations
Required skills
Strategic workforce planning, BPO strategy, operational insights, regulatory compliance, risk management, change leadership, stakeholder influence, team building, financial acumen
Preferred skills
Payor operational landscape knowledge, large-scale transformation experience, matrixed organization experience, healthcare operations expertise
Technologies
None explicitly stated
Responsibilities
Lead transformation of Service Operations enablement model, develop strategic workforce planning capability, execute BPO strategy, establish operating standards, leverage data for performance optimization, lead reporting and continuous improvement, manage regulatory controls (SOX/SOC1), oversee risk management, optimize real estate portfolio, build cross-functional partnerships, lead organizational change, build and develop high-performing teams
Seniority
Executive (VP), hands-on IC with strategic scope
