Inbound Outbound Queue Associate – Work at Home
Core
Administrative support for service authorization processing, managing work queues, and reviewing documentation for the Florida Long-Term Services and Supports (LTSS) team.
Role type
Administrative Queue Associate
Builds
Operational support for service authorization workflows
Domain
Healthcare / Managed Care / Medicaid
Required skills
Customer service, Microsoft Office, data entry, documentation review, routing requests, communication, prioritization, attention to detail
Preferred skills
Healthcare experience, Medicaid/managed care knowledge, Florida residency
Technologies
Microsoft Office, fax, email, electronic submission systems, authorization and care management systems
Responsibilities
Manage inbound and outbound authorization work queues, process authorization requests and supporting documentation, review requests for completeness, route requests to appropriate teams, respond to authorization inquiries, enter and maintain accurate information in systems, document actions and maintain records, support administrative workflows, monitor pending requests for follow-up, maintain productivity and quality standards, assist with backlog reduction and special projects
Seniority
Individual Contributor, operational support