Analyst, Patient Relations-Float
Core
Educate patients about Medicare programs, insurance coverage options, and public benefits to increase access to care and retention while advocating for patients on billing and insurance issues.
Role type
Patient Relations Analyst (Insurance Navigation & Patient Advocacy)
Builds
Patient understanding of healthcare coverage and successful navigation of the healthcare system
Domain
Healthcare / Medicare & Managed Care
Deliverable
client delivery
Required skills
Medicare program knowledge, insurance navigation, public benefits administration, patient advocacy, customer service, scheduling, billing support
Preferred skills
Non-English language proficiency (Spanish, Polish, Russian), CRM experience, sales background, experience with older adult populations
Technologies
Gmail, MS Word, Google Docs, Excel, CRM systems
Responsibilities
Assist patients with navigating Medicare and insurance issues; Serve as internal resource for providers and staff on insurance questions; Assist patients in resolving medical bills; Manage welcome visit and orientation process; Educate patients on applying for public benefits; Support clinic management on operational activities; Foster patient engagement through events
Seniority
Individual Contributor