Tencent Cloud- Voice AI & Real-Time Communication Solutions Architect (Singapore)
Core
Lead Voice AI pre-sales and solution architecture for Tencent RTC, enabling enterprises to build human-like AI voice agents across apps, web, and phone networks for inbound/outbound calling and contact center use cases.
Role type
Senior Solutions Architect (Voice AI & Real-Time Communication)
Builds
Production-grade voice agent architectures integrating TRTC Conversational AI, TCCC, ASR, LLM, TTS, and CRM systems for low-latency, multilingual interactions.
Domain
Cloud & Smart Industries, Voice AI, Real-Time Communication (RTC), Telephony
Deliverable
production ML models | product features
Required skills
Voice AI solution architecture, Conversational AI (ASR/LLM/TTS), Telephony (SIP/PSTN/IVR), Pre-sales & solution design, Python/Node.js development, REST API integration, Multilingual communication (English/Mandarin)
Preferred skills
Experience in banking/fintech lending, telco, or insurance; WebRTC/RTC expertise; Background at a voice AI vendor or cloud provider
Technologies
Tencent RTC (TRTC), TCCC, Agent Studio, OpenAI-compatible APIs, Azure, MiniMax, SIP, WebRTC
Responsibilities
Own Voice AI pre-sales end-to-end including discovery, solution design, sizing, cost modeling, RFP responses, PoCs, and go-live; Design production-grade voice agent architectures combining TRTC and TCCC with customer ASR/LLM/TTS choices; Build and demo live agents within days using Agent Studio and SDKs; Feed SEA-specific market insights and compliance requirements into the product roadmap; Build industry presence through events, workshops, and partner enablement; Support core RTC portfolio opportunities across social, gaming, education, and fintech.
Seniority
Senior, hands-on IC