Inbound /Outbound Queue Associate
Core
Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. Supports comprehensive coordination of medical services including intake, screening and referrals to Aetna Medical Services Programs.
Role type
Inbound/Outbound Queue Associate (Healthcare Management)
Builds
Healthcare services coordination and patient intake/referral workflows
Domain
Healthcare / Health Insurance
Deliverable
client delivery
Required skills
Customer service, Medical terminology familiarity, Computer literacy, Effective communication
Preferred skills
Medical Assisting experience, Medical office experience
Responsibilities
Intake, screening, and referrals to Aetna Medical Services Programs; coordinate medical services; promote quality effectiveness of Healthcare Services