Default Solutions Specialist - Hoover, AL
Core
Resolving delinquency status of past due customer accounts through in-house recovery or third parties and servicing properties affected by bankruptcy situations.
Role type
Default Solutions Specialist (Banking Operations)
Builds
Resolved loan accounts and accurate bankruptcy loan servicing records
Domain
Banking / Financial Services / Loan Servicing
Deliverable
client delivery
Required skills
Loan servicing, bankruptcy analysis, delinquency resolution, payment collection, regulatory compliance, data analysis, Microsoft Excel, Microsoft Word
Responsibilities
Contact customers and outside agencies to resolve account delinquency; collect delinquent payments; process and maintain bankruptcy account files; research and analyze past bankruptcy loan history; apply cash items per loan document requirements; ensure ledger accuracy; meet service level agreement deadlines; coordinate with bankruptcy agencies, courts, and lien holders.