Specialty Operations Process Improvement Manager
Core
Lead and support process and performance improvement projects within Specialty Pharmacy to improve efficiency, quality, customer experience, and financial performance.
Role type
Senior IC operations process improvement manager
Builds
Optimized pharmacy operations workflows and performance metrics
Domain
Healthcare / Specialty Pharmacy
Required skills
Lean Six Sigma Green, DMAIC, Kaizen, Process Mapping, Process Capability Analysis, Hypothesis Testing, Data analysis, Facilitation, Cross-functional team leadership
Preferred skills
Lean Six Sigma Black Belt, Performance measurement, Call center/customer service operations, Mail/specialty pharmacy experience, Minitab, SQL, Python, R
Technologies
Excel, Minitab, SQL, Python, R
Responsibilities
Conduct business process reviews of front-end and back-end pharmacy operations, Drive improvement in colleague performance metrics (call quality, NPS), Lead and develop cross-functional teams, Synthesize quantitative and qualitative data to derive actionable solutions
Seniority
Senior, hands-on IC