MSR Acquisitions Manager
Core
Managing managers, supervisors, and a team of exempt associates performing loan servicing functions including special servicing, loan workout, investor relations, and loan operations.
Role type
Senior IC Loan Servicing Manager
Builds
Loan services and products for internal and external customers
Domain
Banking / Loan Servicing
Required skills
Supervision and team management, Strategic planning, Process improvement and workflow analysis, Budget management, Compliance with federal regulations and state laws, Data analysis and reporting, Risk management and control implementation, Change management
Preferred skills
Mortgage Servicing Rights (MSR) acquisition experience, MSR portfolio transfers and onboarding experience, Banking leadership experience
Technologies
Microsoft Excel, Microsoft Word
Responsibilities
Ensures delivery of loan services/products to internal and external customers, Ensures compliance with bank policy and applicable federal regulations and state laws, Participates in long-term or strategic planning for department, Develops and maintains written departmental policies and procedures, Analyzes and reviews workflow for process improvements, Determines departmental structure and allocates resources, Manages departmental budget, Provides coaching and career leadership development for supervisors and team leaders, Prepares reports and analyzes key metrics, Collaborates with senior management in handling high-priority and critical issues, Partners across Technology, Operations, Digital, and Data (TODD) to ensure controls are designed, implemented, and monitored to strengthen risk management, compliance, and cyber security, Ensures disciplined change management by evaluating risk and control impacts
Seniority
Senior, hands-on IC