Lead Client Delivery - Create
Core
Overseeing day-to-day operational delivery and coordination of client projects, managing technical and creative projects from planning through execution, and serving as the operational point of contact for assigned accounts.
Role type
Lead Client Delivery Manager
Builds
Client deliverables including template management, asset and platform updates, print/fulfillment tasks, order processing, and inventory management
Domain
Marketing services / Print production and fulfillment
Deliverable
client delivery
Required skills
Project management, Client relationship management, Cross-functional collaboration, Problem-solving, Documentation management, Training and onboarding, Process improvement, Time tracking and forecasting
Preferred skills
Marketing services experience, Print production/fulfillment experience, SaaS environment experience, US-based client support experience
Technologies
Various software and applications for project management and client platforms
Responsibilities
Manage day-to-day client deliverables and oversee junior associates, Maintain strong client relationships, Oversee technical and creative projects from planning through execution, Collaborate with cross-functional teams to set expectations and deadlines, Identify and resolve issues, Prepare and maintain accurate documentation, Maintain client training and knowledge materials, Lead internal and external meetings, Train new and current team members, Provide thought leadership and process improvements, Track and record work time for forecasting and billing
Seniority
Senior, hands-on IC with management oversight
