Strategic Account Coordinator -Direct Mail Focus
Core
Direct liaison between clients, sales, and production facilities to ensure timely and accurate execution of print and direct mail programs for mid-to-large size clients.
Role type
Strategic Account Coordinator (Direct Mail)
Builds
Print and direct mail programs for mid-to-large size clients
Domain
Marketing, packaging, print, and supply chain solutions
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Client relationship management, program execution, specification translation, production coordination, troubleshooting, pricing management, process documentation, data entry, quality review, team mentorship, business review facilitation, service recovery
Preferred skills
Bachelor's degree in a related discipline, 5 years of relevant work experience, remote work capability
Technologies
MRP systems, client inventory systems, MS Office, Google Drive, Chrome
Responsibilities
Engage clients to gather job specifications and translate requirements into manufacturing and shipping instructions; coordinate activities on major transactional or strategic accounts; troubleshoot specifications and enter orders into production; manage production against forecast via MRP; lead medium to large accounts Corrective Action process; serve as a lead customer service professional participating in client meetings or business reviews; manage the production process from order entry until final delivery and invoicing; mentor junior-level team members.
Seniority
Mid-level, hands-on IC