Technical Support Specialist, Level 3

Gurgaon, IndiaFull-time2026-11-05 → 2026-11-10

Core

Provide Level 3 technical support for SOTI's software products via phone and email, investigating customer issues and collaborating with internal product teams.

Role type

Senior IC technical support specialist

Builds

Resolved customer issues and improved product stability

Domain

Enterprise mobility and device management

Deliverable

client delivery

Required skills

Computer networking (OSI model, firewalls, protocols, subnetting), Windows Server administration, Mobile OS support (Android, iOS, Windows Mobile, BlackBerry), SQL, Virtualization, Jira ticket management, Mentoring Level 1 agents

Preferred skills

None stated

Technologies

Windows 8.1, Windows Server 2008/2012, SQL, Android, iOS, Windows Mobile, BlackBerry, Jira

Responsibilities

Investigate customer-reported issues, communicate with internal product development teams, create and assess Jira tickets for Level 1 specialists, coach and assist Level 1 agents, plan and prioritize workload within service standards

Seniority

Mid-Senior, hands-on IC

About soti

Software Development2243Mississauga, ON, CAFounded 1995

SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers.