Relationship Banker Team Lead - Hampton Cove Branch
Core
Lead a team of bankers to meet customer financial needs by proactively offering products, services, and guidance while overseeing branch activities in the Branch Manager's absence.
Role type
Senior IC relationship banker with team leadership responsibilities
Builds
Customer relationships and branch revenue
Domain
Retail banking
Deliverable
client delivery
Required skills
coaching, sales, customer service, cash handling, digital banking education, compliance adherence, conflict resolution
Preferred skills
supervisory experience, bachelor's degree
Technologies
mobile banking platforms, online banking, ATM systems
Responsibilities
Coach junior bankers on product knowledge and customer needs; conduct outbound calls to expand relationships; educate customers on digital solutions; oversee operational and compliance tasks; resolve escalated issues; manage branch activities during manager absence
Seniority
Senior, hands-on IC with team leadership