Technical Support Specialist, Level 1 ( Bilingual - Spanish)

Mississauga, Canada – Meadowvale Office (HQ)💼 Full-time🗓 2026-09-29 → 2026-10-02

Core

Provide post-sales technical support for mobile and IoT device management (MDM) software products via telephone and email.

Role type

Level 1 Technical Support Specialist

Builds

Customer resolution for MDM solutions

Domain

Mobile & IoT Device Management

Deliverable

client delivery

Required skills

Computer networking principles (OSI model, Firewalls, Subnetting), Windows Server/Client troubleshooting, Mobile OS support (Android, iOS, Windows Mobile, Blackberry), SQL/Virtual servers, Problem solving

Preferred skills

Bilingual communication (English/Spanish), Stakeholder collaboration

Technologies

Windows 8.1, Windows Server 2008/2012, SQL, Android, iOS, Windows Mobile, Blackberry

Responsibilities

Investigate and resolve customer-reported issues, Reproduce customer environments to troubleshoot, Update customers on query progress, Diagnose and solve application queries

Seniority

Junior, hands-on IC

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About soti

Software Development2243Mississauga, ON, CAFounded 1995

SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers.