Care Management Associate Member Connection
Core
Telephonic outreach and enrollment of eligible Medicaid members to facilitate care coordination and promote effective utilization of healthcare services.
Role type
Member Connection Care Management Associate (Healthcare Navigator)
Builds
Member engagement and care plan implementation for Medicaid populations
Domain
Healthcare / Medicaid / Behavioral Health
Required skills
Telephonic communication, customer service, regulatory compliance, documentation, data entry, multi-tasking, confidentiality
Preferred skills
Medical terminology, Microsoft Office (Word, Outlook, Excel), bilingual Spanish, LA Medicaid experience
Responsibilities
Conduct telephonic outreach to enroll members into care management, facilitate warm transfers to care managers, answer calls and take messages, research information, complete documentation in electronic records, adhere to compliance policies
Seniority
Entry-level to Mid-level, hands-on IC
