Customer Service Executive
Core
Execute customer orders, process invoices, handle complaints, and coordinate delivery flows to ensure accurate and efficient operations for internal and external customers.
Role type
Customer Service Executive (Operations)
Builds
Order fulfillment and customer satisfaction processes
Domain
Paints and coatings manufacturing / Supply chain operations
Required skills
Order processing, Invoicing, Complaint handling, ERP systems, Microsoft Excel, Communication, Stakeholder coordination, Attention to detail
Responsibilities
Process and coordinate customer orders for delivery flow, Perform accurate invoicing of customer orders, Follow up on customer complaints and issue credit notes, Handle customer inquiries via email, telephone, or face-to-face, Verify system prices and order details with sales and customers, Monitor daily order follow-up to achieve correct backlog and OTIF
