Technical Support Specialist, Level 3
Core
Provide post-sales technical support for enterprise mobility management software products, troubleshooting device enrollment, networking, and server issues for global clients.
Role type
Level 3 Technical Support Specialist (Post-Sales)
Builds
Enterprise mobility management solutions for global clients
Domain
Enterprise Mobility Management (MDM), Mobile Device Management, IT Infrastructure (via careerplan.io/jobs/R10542-1-technical-support-specialist-level-3-at-soti)
Deliverable
client delivery
Required skills
MDM Architecture, Android/iOS zero-touch enrollment, Windows Server administration, Wireless Networking (LAN/WAN/Switch/Router), Active Directory/LDAP, Network troubleshooting (Telnet/Netstat/Nslookup), Digital Certificates (SSL/TLS), Log analysis (WireShark/ADB)
Preferred skills
Experience with Samsung Knox, Apple Business Manager, Volume Purchase Program, Network monitoring tools
Technologies
Windows 10, Windows Server 2012 R2/2016, SQL, Virtual servers, Android, iOS, Active Directory, Exchange, WireShark
Responsibilities
Investigate and resolve customer-reported issues, reproduce customer environments to troubleshoot, respond to customer requests timely, collaborate with internal stakeholders, manage 24x7 shift support
Seniority
Mid-level IC (4-7 years experience)
