Account Manager, Senior Analyst
Core
Supports Account Executives in managing service issues, claims, and eligibility for large group clients and consultants.
Role type
Senior Account Manager (Health Insurance Services)
Builds
Client service resolution, enrollment support, and benefit documentation
Domain
Health Insurance / Employee Benefits
Deliverable
client delivery
Required skills
Account management, claims and eligibility issue resolution, client relationship management, open enrollment coordination, benefit plan design knowledge, regulatory compliance (insurance licensing)
Preferred skills
Strong communications
Technologies
Shared drive systems, Teams, Decision and Issues Log
Responsibilities
Identify and resolve customer-specific service issues; track and follow up on open claims and eligibility issues; lead monthly/bi-weekly client service calls; support open enrollment activities including virtual and in-person meetings; communicate program details and external messaging to clients; prepare and review benefit summaries and plan documents; manage client contact sheets and reports.