Epic Project Intake Senior Manager
Core
Manage the end-to-end intake process for Epic build, enhancement, and support requests across the organization's modules, acting as the front door for clinical, operational, and administrative stakeholders.
Role type
Senior Epic Project Intake Manager
Builds
Epic application enhancements and builds
Domain
Healthcare IT / Epic Systems
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Epic application structure knowledge, queue/ticketing management, stakeholder communication, project coordination, data reporting, process documentation
Preferred skills
Epic certification, IT governance experience, health system background
Technologies
ServiceNow, Smartsheet, Planview, Jira
Responsibilities
Log, triage, prioritize, and route incoming Epic requests; maintain intake metrics and governance meetings; coordinate handoffs to active projects; identify trends for roadmap planning; maintain SOPs.
Seniority
Senior, hands-on IC