Manager, AI User Enablement
Core
Field-facing lead for Pharmacy Services Finance organization to build AI literacy, curate training materials, and coach professionals on using AI tools like Copilot and Claude.
Role type
Manager, AI User Enablement (IC with coaching focus)
Builds
Role-based AI enablement curriculum, prompt libraries, agent examples, use-case patterns, plain-language guides, and practitioner community networks.
Domain
Healthcare Finance / AI Adoption & Change Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Expert communication and facilitation, training program design, driving adoption without direct authority, AI enablement expertise, prompt engineering, presentation design, translating technical concepts to plain language
Preferred skills
Change management methodology (ADKAR), knowledge repository platforms (Confluence/SharePoint), task management tools (Jira), Microsoft Copilot certification
Technologies
Microsoft Copilot, Claude Desktop, Claude Cowork, Microsoft Office (PowerPoint), Confluence, SharePoint, Jira
Responsibilities
Partner with Finance business units to observe workflows and support leaders in role modeling responsible AI use; Partner with training teams to design and deliver workshops, hackathons, and embedded coaching; Build and maintain prompt libraries and use-case patterns; Establish and manage a practitioner champion network; Design user surveys and journey maps to inform enablement strategies; Measure adoption and learning effectiveness against baselines; Coordinate with governance and product stakeholders to align training with standards
Seniority
Manager, hands-on IC with strategic program ownership
