Analyst,Patient Relations
Core
Educate patients about Medicare programs, insurance coverage options, and public benefits to increase access to care and retention while advocating for patients during billing and navigation.
Role type
Patient Relations Analyst (Insurance Navigation & Patient Advocacy)
Builds
Patient understanding of healthcare coverage and successful navigation of the healthcare system
Domain
Healthcare / Medicare & Managed Care
Deliverable
client delivery
Required skills
Medicare program knowledge, insurance coverage navigation, public benefits administration, patient advocacy, healthcare system navigation, customer service, scheduling, billing support
Preferred skills
Non-English language proficiency (Spanish, Polish, Russian), sales background, CRM experience, experience with older adult populations
Technologies
Gmail, MS Word, Google Docs, Excel, CRM
Responsibilities
Assist patients with navigating Medicare and insurance issues including coverage, benefits, and eligibility; Serve as an internal resource for providers and staff on insurance questions; Help patients resolve medical bills; Manage the welcome visit and orientation process for new patients; Educate patients on applying for public benefits like Public Aid and Extra Help; Support clinic management with operational activities like scheduling and billing; Foster patient engagement through events and center tours
Seniority
Individual Contributor, entry to mid-level