Remote Call Center Triage Registered Nurse
Core
Provide telephonic triage for patients' medical, social, and psychological needs outside of regular clinic hours.
Role type
Registered Nurse (Clinical Triage)
Builds
Patient care pathways and appointment scheduling
Domain
Healthcare / Telehealth
Required skills
Registered Nurse license, telephonic communication, patient triage, prescription refill policy adherence, appointment scheduling, transportation arrangement, documentation, time management, autonomous work
Preferred skills
Remote work experience, problem-solving, customer service metrics focus, continuing education maintenance
Technologies
PC, Google Suite, care management systems
Responsibilities
Address patient medical/social/psychological needs via phone, follow prescription refill policies, complete documentation for all requests, check CareReq queue, schedule appointments, arrange transportation for clinic visits, meet departmental metrics
Seniority
Individual Contributor