Remote Call Center Triage Registered Nurse
Core
Provide telephonic triage and care coordination for patients during and outside of clinic hours, addressing medical, social, and psychological needs.
Role type
Registered Nurse (Clinical Triage)
Builds
Patient care pathways, appointment scheduling, and care request fulfillment
Domain
Healthcare / Telehealth
Deliverable
client delivery
Required skills
Registered Nurse license, telephonic communication, patient triage, appointment scheduling, care coordination, documentation, prescription refill policy adherence
Preferred skills
Remote work experience, time management, flexible shift availability
Technologies
PC, Google Suite, care management systems
Responsibilities
Address patients' medical, social, and psychological needs telephonically; Schedule appointments for patients; Arrange transportation for clinic visits; Complete documentation for all patient requests prior to ending a call; Check the CareReq queue and ensure CareReqs are complete; Follow current Prescription Refill policy
Seniority
Individual Contributor
