National Accounts Senior Director of Account Management
Core
Leads a team of Account Executives to manage large, complex National Accounts, focusing on customer retention, profitable growth, and client satisfaction within the healthcare benefits sector.
Role type
Senior Director of Account Management (Healthcare National Accounts)
Builds
Strategic account plans, renewal strategies, and operational processes for large employer health plans.
Domain
Healthcare / Health Insurance / National Accounts
Deliverable
client delivery
Required skills
Healthcare account management, team leadership, strategic planning, risk mitigation, cross-functional collaboration, executive communication, financial performance analysis
Preferred skills
Healthcare National Accounts experience, benefits consulting experience, RFP and finalist presentation experience
Technologies
None stated
Responsibilities
Lead, coach, and develop a high-performing team of Account Executives; Establish clear priorities, performance expectations, and accountability across the team; Oversee customer strategies focused on retention, growth, financial performance, and member experience; Identify customer and portfolio risks early and lead the development of mitigation plans; Build trusted relationships with senior customer and consultant leaders; Partner with Sales and Underwriting to develop competitive and financially responsible renewal and growth strategies; Maintain oversight of portfolio performance, customer risks, revenue opportunities, and key deliverables
Seniority
Senior Director, hands-on leadership with strategic oversight