Major Incident Manager
Core
Leads end-to-end Major Incident Management lifecycle, serving as Incident Commander for high-severity incidents to ensure rapid recovery and business continuity.
Role type
Senior Major Incident Manager (IT Operations)
Builds
Resilient IT operations and incident response capabilities for a regional bank
Domain
Banking / IT Service Management / Incident Response
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Incident command and facilitation, Root cause analysis, Cross-functional coordination, Executive communication, Process governance, Risk management
Preferred skills
ITIL certification, PagerDuty experience, Splunk/Dynatrace monitoring, Database/Networking infrastructure knowledge
Technologies
ServiceNow, PagerDuty, Splunk, Dynatrace
Responsibilities
Lead & own end-to-end Major Incident Management lifecycle, Serve as Incident Commander during high-severity incidents, Drive war room/bridge calls ensuring structured triage, Enforce incident timelines and escalation protocols, Accountable for high-quality post-incident root cause analysis, Develop and deliver real-time executive communications during incidents
Seniority
Senior, hands-on IC with leadership responsibilities
