Pharmacy Care Representative - Overnight
Core
Customer service representative handling complex specialty medication orders, benefits verification, and new patient enrollment via phone.
Role type
Customer service representative (pharmacy specialty)
Builds
Patient medication order processing and enrollment for CVS Specialty
Domain
Healthcare / Pharmacy
Deliverable
client delivery
Required skills
Phone communication, benefits verification, insurance coverage investigation, order processing, new patient enrollment, Windows-based applications, keyboarding
Preferred skills
Healthcare experience, familiarity with prescriptions and medical terminology
Responsibilities
Conduct inbound/outbound calls for complex medication orders, verify eligibility and prior authorization, coordinate shipment requests, enroll new customers, escalate clinical questions to pharmacists
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