CIC Technician, Clinical Collaborative Solutions
Core
Supports Clinical Intervention Center (CIC) operations by managing medication-related claim rejections, processing therapeutic interchanges, and resolving prior authorizations for long-term care facilities.
Role type
Clinical Intervention Center (CIC) Technician
Builds
Medication therapy management workflows and claim resolution processes for institutional care settings
Domain
Pharmacy services / Long-term care
Deliverable
client delivery
Required skills
Pharmacy technician operations, therapeutic interchange processing, claim rejection resolution, prior authorization handling, fax management, customer service, document processing
Preferred skills
Omnicare systems experience (OASIS, OmniDX, RightFax, Perceptive Content), advanced pharmacy technician experience
Technologies
RightFax, Perceptive Content, OASIS, OmniDX
Responsibilities
Fax CIC forms to prescribers and facilities, contact offices to verify fax details, prepare patient-specific therapeutic interchanges, set up facility and third-party therapeutic interchanges, process medication approvals and denials, resolve medication claim rejections
Seniority
Mid-level, hands-on IC