Service Advocate
Core
Telephonic health advocate assisting Medicare members with health screenings, vaccinations, medication refills, and care coordination to improve health outcomes.
Role type
Senior IC health advocate (telephonic)
Builds
Member health engagement and care coordination services
Domain
Healthcare / Medicare administration
Deliverable
client delivery
Required skills
Telephonic communication, active listening, health education, data documentation, issue escalation, multitasking, critical thinking, technical troubleshooting
Preferred skills
Bilingual capabilities, HEDIS screening knowledge, behavior change expertise, medical certification (CNA/MA)
Technologies
Microsoft Office 365, Teams, Outlook, EHR portals, VPN, digital communication tools
Responsibilities
Conduct inbound/outbound calls to schedule screenings and manage medication refills; educate members on health benefits and decisions; document interactions in health records; resolve barriers to care; escalate complex issues.
Seniority
Mid-level, hands-on IC