Technical Support Specialist, Level 3

Mulgrave, VIC AustraliaFull-time2026-10-14 → 2026-11-10

Hybrid

Core

Senior technical expert for SOTI's Enterprise Mobility Management solutions, providing advanced troubleshooting, mentoring junior team members, and driving resolution of critical customer issues.

Role type

Senior IC technical support specialist (Enterprise Mobility Management)

Builds

SOTI MobiControl and enterprise mobility management solutions

Domain

Mobile device management, IoT, Enterprise IT

Deliverable

client delivery

Required skills

Advanced troubleshooting, Enterprise Mobility Management expertise, Mobile OS knowledge (Android, iOS, Windows), Networking fundamentals, Technical documentation, Cross-functional collaboration, Mentoring

Preferred skills

Degree in Computer Networking/IT/CS, Experience with SOTI MobiControl, Bilingual capabilities (English + Asian language)

Technologies

SOTI MobiControl, Android, iOS, Windows CE, Windows, TCP/IP, DNS, DHCP, VPNs, Firewalls

About soti

Software Development2243Mississauga, ON, CAFounded 1995

SOTI is a global provider of enterprise software solutions that go beyond traditional MDM/EMM/UEM. For over 25 years, SOTI has been trusted by companies to get the most out of their mobile operations. It continues to be recognized as an industry leader and an innovator in the mobile management space and beyond. With the SOTI ONE Platform, businesses get the most out of smartphones, tablets, wearables, cameras, POS terminals, kiosks, scanners and more. Additionally, SOTI enables organizations to rapidly build mobile apps to replace paper-based processes and manage enterprise-grade printers.