Customer Service Representative- Franklin, Tennessee
Core
Customer Service Representative supporting Final Expense and Life Claims Operations by serving as a trusted resource for policyholders, beneficiaries, funeral homes, and agents regarding claim status, policy benefits, and payment processing.
Role type
Customer Service Representative (Claims Operations)
Builds
Accurate claim status updates, policy benefit explanations, and payment processing for life insurance policies.
Domain
Insurance / Life Insurance Claims
Deliverable
client delivery
Required skills
Customer service, problem-solving, active listening, conflict resolution, documentation, Microsoft Office proficiency, regulatory compliance
Preferred skills
Life insurance product knowledge, claims administration experience, empathy, de-escalation techniques, cross-functional collaboration
Responsibilities
Respond to inquiries about Final Expense and Life Insurance policies and claims; Provide claim status updates and explain policy benefits; Assist with premium payment inquiries and account maintenance; Educate on cancellation, reinstatement, and refund eligibility; Support policy loans and processing; Document interactions across multiple systems; Resolve customer concerns; Collaborate with internal departments for timely claim processing.
Seniority
Individual Contributor, entry to mid-level