Customer Service Representative- Franklin, Tennessee
Core
Support Final Expense and Life Claims Operations by serving as a trusted resource for policyholders, beneficiaries, funeral homes, and agents regarding claim status, policy benefits, and payment processing.
Role type
Customer Service Representative (Claims Operations)
Builds
Accurate claim resolutions and policy servicing for insurance customers
Domain
Insurance / Life & Final Expense Claims
Deliverable
client delivery
Required skills
Customer service, claims administration, policy servicing, payment processing, documentation, active listening, conflict resolution, Microsoft Office proficiency
Preferred skills
Life insurance product knowledge, regulated environment experience, empathy, cross-functional collaboration
Responsibilities
Respond to inquiries about Final Expense and Life Insurance policies and claims; Provide claim status updates and explain policy benefits; Assist with premium payments, billing, and account maintenance; Educate on cancellation, reinstatement, and refund eligibility; Support policy loans and processing; Document interactions across multiple systems; Resolve concerns through problem-solving; Collaborate with internal departments for timely processing.
Seniority
Individual Contributor, entry to mid-level