Technical Account Manager
Core
Managing enterprise mobile device management solutions and providing technical consultancy for large-scale customers.
Role type
Senior Technical Account Manager (Enterprise Mobility)
Builds
SOTI MobiControl and SOTI One Platform solutions for enterprise clients
Domain
Mobile Device Management (MDM) / IoT / Enterprise IT
Deliverable
client delivery
Required skills
Enterprise customer relationship management, MDM solution implementation, technical troubleshooting, root cause analysis, requirement gathering, technical documentation, network concepts (TCP/IP, SSL/TLS, firewalls), Windows Server administration (LDAP/AD)
Preferred skills
Knowledge of Android, Apple, and Windows operating systems, experience with SRT Manifest Testing, ability to create webinars and knowledge base content
Technologies
SOTI MobiControl, SOTI One Platform, Windows Server, JIRA
Responsibilities
Onboard enterprise customers and establish support processes, deliver quarterly business reviews and product roadmaps, provide ad-hoc technical consultancy and guidance, oversee root cause analysis for priority cases, conduct discovery calls and requirement gathering sessions, create and maintain business profiles and knowledge base documents, contribute to product feedback loops with development teams
Seniority
Senior, hands-on IC