Aetna Mental Wellbeing Director, Account Management
Core
Senior leader responsible for account management strategy, client retention, operational performance, and growth for a portfolio of large, national complex clients focused on the market impact of Aetna's Resources for Living (RFL) Employee Assistance Program solution.
Role type
Senior IC Account Management Director
Builds
Account management strategies and client outcomes for large national complex clients
Domain
Health insurance / Employee Assistance Programs (EAP) / Behavioral health
Deliverable
client delivery
Required skills
Account management strategy, client retention, operational performance management, root cause analysis, business strategy implementation, market and competitive trend analysis, team leadership and mentorship, stakeholder influence
Preferred skills
EAP, behavioral health, or workforce wellbeing solutions experience
Technologies
None stated
Responsibilities
Develop and execute account management strategies for an assigned book of business; Lead client discussions regarding service delivery, performance expectations, operational issues, and process improvements; Identify service gaps, investigate root causes, and implement corrective action plans; Oversee business strategy implementation across assigned client segments; Analyze market and competitive trends to support pricing, underwriting, product development, service models, and sales efforts; Lead, mentor, and develop a team of Account Executives
Seniority
Senior, hands-on IC with team leadership