Service Advocate - Remote
Core
Telephonic health advocate supporting Medicare members to complete health screenings, obtain medications, and adopt healthy behaviors.
Role type
Senior IC health advocate (call center)
Builds
Member health outcomes and Star ratings
Domain
Healthcare / Medicare administration
Deliverable
client delivery
Required skills
Telephonic communication, empathetic conversation, health education, barrier resolution, documentation, computer literacy, Windows proficiency, high-speed internet setup
Preferred skills
HEDIS screening knowledge, behavior change expertise, high-volume call center experience, healthcare setting experience, medical certification (CNA/MA), bilingual/multilingual
Technologies
Windows, web-based applications, digital communication tools
Responsibilities
Make inbound and outbound calls to members and providers, assist with healthcare visits/screenings/vaccinations/medication refills, work through barriers to member health, provide health education, document conversations in health records
Seniority
Entry-level to Mid-level, hands-on IC
