Sr. Manager, Forecasting & Business Planning
Core
Manage forecasting and business planning for call and back office operations in Specialty Pharmacy, including staffing requirements, metrics performance, and financial variance analysis.
Role type
Senior Manager, Forecasting & Business Planning
Builds
Staffing plans, volume forecasts, and financial outlooks for Specialty Operation lines of business
Domain
Healthcare / Specialty Pharmacy / Contact Center Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Forecasting, Workforce Management, Resource Planning, Financial variance analysis, Strategic planning, Advanced Excel, Cross-functional collaboration
Preferred skills
Plan and operations optimization, Pharmacy/PBM Operations expertise
Technologies
Avaya, CMS, Verint
Responsibilities
Oversee weekly/monthly capacity planning including volume, handle time, shrinkage, and occupancy assumptions; Ensure accuracy of volume and key performance metrics forecasts; Facilitate peak season staffing planning and new hire coordination; Organize quarterly forecast submission data for financial outlooks; Conduct regular reviews of forecast and capacity plan data with Operations and support departments; Provide staffing requirements for RFP processes
Seniority
Senior, hands-on IC with team management
