eBusiness Customer Support Specialist
Core
Handle eBusiness customer inquiries, process orders and returns, resolve payment issues, and manage user registrations for Airgas Outlet.
Role type
eBusiness Customer Support Specialist
Builds
Airgas Outlet e-commerce platform
Domain
Industrial gases and safety products distribution
Deliverable
product features
Required skills
order processing, returns management, payment inquiry resolution, fraud detection, customer communication, Salesforce case management, Shopify order processing, report generation
Preferred skills
eBusiness/eCommerce knowledge, SAP experience, diversified distributor experience
Responsibilities
Process website order transactions and returns; resolve payment and invoice inquiries; vet new user registrations for fraud; input cases/leads into Salesforce; provide order status and tracking details; resolve customer complaints; maintain statistical reports
Seniority
Individual Contributor