Extended Ops Management - Principal Process Manager
Core
Principal Associate/Engagement Manager overseeing offshored processes, driving continuous improvements, and managing vendor/captive operations within Extended Operations.
Role type
Senior IC process management and engagement lead
Builds
Offshore process delivery and stability for Commercial Banking operations
Domain
Commercial Banking / Financial Services
Required skills
Vendor/Captive management, Contract management, Offshore performance management, Project management, Process improvement, Data analysis, Change management, Stakeholder partnership, Resource utilization tracking, Onboarding/offboarding
Preferred skills
Supplier management, Commercial Credit/Treasury Management, Commercial Underwriting, G Suite applications
Responsibilities
Partner with onshore stakeholders for offshore performance management and support, Maintain knowledge of contractual Statements of Work, Monitor utilization rates and validate resource needs, Drive process improvements across assigned offshore areas, Oversee assigned offshore and team related projects and status reporting, Manage new hire onboarding and offboarding activities
Seniority
Senior, hands-on IC
