Manager, VM-Extended Operations (Hybrid)
Core
Leading operational engine to deliver new and redesigned credit card products for business partners while scaling processes to boost efficiency and lower risk.
Role type
Senior IC operations manager (card delivery)
Builds
Credit card products and operational processes for business partners
Domain
Financial services / Credit card issuance
Required skills
Project management, Third-party vendor management, People management, Strategic planning, Stakeholder influence, Data analysis, Process improvement, Risk mitigation, Team leadership, Agile methodology
Preferred skills
Master's degree, PMP/Lean/Six Sigma certifications, Commercial printing methodologies, Credit/debit card issuance operations
Technologies
N/A
Responsibilities
Set strategic direction and build roadmaps for targeted initiatives, Manage talent and performance across the team, Negotiate service-level agreements with third parties, Identify and implement process and data improvements, Review test output from internal and external teams, Craft presentations to senior leaders to guide decisions
Seniority
Senior, hands-on IC with team leadership
