Sr. Director, Card Servicing Operations (Hybrid)
Core
Strategic leader responsible for creating market-leading customer experiences, operational excellence, quality, and efficiency across large-scale servicing organizations for 140 million customers.
Role type
Sr. Director, Card Servicing Operations
Builds
Multi-channel servicing operations supporting high-volume customer interactions and critical risk/compliance functions
Domain
Financial Services / Card Operations
Required skills
Executive leadership, cross-functional partnership, human-centered design, regulatory compliance, risk management, process transformation, automation strategy, talent management, strategic planning, data-driven decision making
Preferred skills
Master's degree, large-scale organization leadership (1,000+ associates), financial services experience, Scaled Agile/Lean/PMP/Six Sigma certification, digital transformation track record
Technologies
Scaled Agile, Lean, PMP, Six Sigma
Responsibilities
Drive customer experience and operational KPIs (NPS, THT, AHT), spearhead enterprise initiatives for process simplification and automation, build inclusive culture and succession plans, manage operational and regulatory risks, lead cross-functional matrixed initiatives
Seniority
Senior, hands-on IC with strategic influence
