Assistant Relationship Manager
Core
Support dealer customers and sales partners by managing service escalations, resolving administrative issues, and providing high-touch concierge service to ensure an iconic experience.
Role type
Assistant Relationship Manager (Dealer Sales Pod)
Builds
Dealer service and sales execution support for Capital One Auto Finance
Domain
Automotive Finance / Dealer Relations
Deliverable
client delivery
Required skills
consultative selling, customer service, problem solving, multitasking, attention to detail, effective communication, quality assurance, process management
Preferred skills
Associate's Degree, 2+ years of Sales or Customer Service Experience
Responsibilities
Serve as main point of contact for dealer customer service escalations; Provide high touch concierge service; Manage and resolve outstanding dealer sales items (agreements, cancellations, title issues, receivables); Educate Dealer Customers on programs, tools, policies, and procedures; Collaborate cross-departmentally to solve problems and support business development.
Seniority
Individual Contributor