Senior Manager, Content Design (Product Design)
Core
Lead the conversational design vision for AI agent servicing experiences by creating golden dialogues and mapping conversational journeys to make AI interactions feel natural and human.
Role type
Senior Manager, Content Design (Conversation Design)
Builds
AI banking agent interactions, conversational journeys, and content governance models for digital and physical experiences.
Domain
Fintech / AI / Banking
Deliverable
production ML models
Required skills
Content design, content strategy, UX writing, conversation design, LLM training and monitoring, systems thinking, logic mapping, design system management, strategic influence, human-centered design, business acumen, problem-solving, collaboration, stakeholder communication.
Preferred skills
Leading design projects or teams, proficiency in Figma, experience in heavily regulated data-heavy problem spaces.
Responsibilities
Create golden dialogues and map conversational journeys for AI agents; craft content guidelines, taxonomy, and microcopy for websites, UIs, emails, and chatbots; mentor designers and advance the design discipline; drive product direction and align product, tech, and business partners; advocate for human-centered methodologies using data and research insights; manage design portfolio scope and pivot strategies as needed.
Seniority
Senior Manager, hands-on IC with leadership responsibilities