Manager, Process Manager - Network Product Documentation- Global Payment Network
Core
Custodian of knowledge for the Global Payment Network, blending technical writing, business analysis, and process management to modernize documentation workflows and ensure audit readiness.
Role type
Manager, Process Management (Documentation)
Builds
Modernized, streamlined documentation workflows and a well-managed documentation ecosystem for the Global Product Network.
Domain
Financial Services / Payment Networks / Technical Documentation
Required skills
Process Management, Technical Writing, Stakeholder Management, Gap Analysis, Workflow Redesign, Version Control, Risk Management, Subject Matter Expertise, Cross-functional Collaboration, Team Mentorship
Preferred skills
Lean, Six Sigma, BPM, Agile, Financial Services Industry Experience, Modern Documentation Frameworks
Technologies
AI tools, Automation tools, Technical formatting and authoring tools
Responsibilities
Author and maintain high-quality technical specifications and user guides; Analyze requirements and redesign cross-functional workflows for efficiency; Manage document lifecycles including version control and review cycles; Partner with stakeholders to ensure adherence to risk standards; Lead knowledge-sharing sessions and contribute to team SOPs.
Seniority
Manager, hands-on IC with team enablement