Market Manager - North Jersey
Core
Lead a team of Branch Ambassadors across 1-3 branches to deliver exceptional, human-centered customer experiences in a reimagined banking environment without traditional sales quotas.
Role type
Senior IC Market Manager (Retail Banking)
Builds
Customer experience in physical branches and community engagement
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
People management, behavioral coaching, operational excellence, de-escalation, community engagement, digital innovation
Preferred skills
Bachelor's degree, 4+ years in customer/retail/financial services, 2+ years in people management
Responsibilities
Coach Branch Ambassadors on guest experience and behavioral standards, handle complex customer escalations, maintain branch environment and brand standards, drive community partnerships and volunteerism, leverage digital tools (mobile banking, AI) to simplify processes, manage talent and resources across multiple branches
Seniority
Senior, hands-on IC
