Market Manager - North Jersey
Core
Lead a team of Branch Ambassadors across 1-3 branches to deliver exceptional customer experiences and foster an inclusive culture in a reimagined banking environment.
Role type
Senior IC Market Manager (Retail Banking)
Builds
Customer experience in physical branches and community engagement
Domain
Retail Banking / Financial Services
Deliverable
product features
Required skills
People management, behavioral coaching, operational excellence, de-escalation, digital innovation, community impact
Preferred skills
Bachelor's degree, 4+ years in customer/retail/financial services, 2+ years in people management
Technologies
Mobile banking, online banking, AI, GEMS
Responsibilities
Coach Branch Ambassadors on guest experience and behavioral standards; handle complex customer escalations; maintain branch environment and brand standards; drive operational excellence and continuous improvement; empower team problem-solving; facilitate community volunteerism.
Seniority
Senior, hands-on IC