Senior Manager, Production Support - PULSE Network
Core
Lead a global 24x7x365 team of managers and associates to deliver operational excellence, proactive client servicing, and business activity monitoring for the PULSE payment network.
Role type
Senior Manager, Production Support (Payment Operations)
Builds
Operational stability and compliance for B2B payment processing
Domain
Banking / Financial Services / Payment Networks
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Process management, Project management, People management, Relationship management, Incident response, Business impact analysis, Root cause analysis, SLA management, Change management, Audit/governance compliance
Preferred skills
LEAN, Six Sigma, CRCM, CIPP, Complex problem solving
Responsibilities
Lead global production support team, drive B2B processor communication, manage real-time operational stoplights and transaction health metrics, oversee change management calendar, develop operational playbooks, ensure audit compliance
Seniority
Senior, hands-on IC with team leadership