Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)
Core
Leads regional operational delivery of Technical Quality of Acceptance strategy across Latin America, the Caribbean, and Mexico to ensure reliable cardholder network usage.
Role type
Senior Manager, Account Executive Operations (Payments)
Builds
Operational resilience and stability for the merchant-to-acquirer payment ecosystem
Domain
Payments / Financial Services
Required skills
People leadership, performance management, root-cause analysis, project management, cross-functional collaboration, stakeholder communication, KPI establishment, technical acceptance knowledge, payment operations expertise
Preferred skills
Global payment network experience, regional program leadership, North and Latin America market knowledge
Technologies
Payment networks, POS, ecommerce, ATM, gateways, PSPs, processors, acquirers
Responsibilities
Lead and mentor a high-performing team of operational professionals; translate global priorities into market-specific plans; diagnose and remediate acceptance breakages; coordinate specialist resources for problem management; lead cross-functional initiatives to improve acceptance resilience; build internal partnerships and influence decisions; establish KPIs, reporting, and playbooks; represent the function in governance forums; develop team capability through training.
Seniority
Senior, hands-on IC with leadership responsibilities
