Bilingual (Spanish) Senior Manager, Account Executive Operations (Remote-Eligible)
Core
Leads regional operational delivery of Technical Quality of Acceptance strategy across Latin America, the Caribbean, and Mexico to ensure reliable cardholder network usage.
Role type
Senior Manager, Account Executive Operations (Payments)
Builds
Operational stability and resilience for the merchant-to-acquirer payment ecosystem
Domain
Payments, Financial Services, Network Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Technical acceptance strategy, end-to-end payment chain diagnosis, root-cause analysis, cross-functional stakeholder management, regional program leadership, performance management, KPI establishment, project management
Preferred skills
Global payment network experience, regional market knowledge (North/Latin America), leading complex acceptance ecosystem programs
Technologies
Payment gateways, orchestrators, PSPs, processors, acquirers, POS, ecommerce, ATM environments
Responsibilities
Lead and mentor a high-performing team of operational professionals; translate global priorities into market-specific operational plans; supervise diagnosis and remediation of acceptance breakages; coordinate specialist resources for problem management; lead cross-functional initiatives to improve acceptance resilience; build internal partnerships and influence decisions; establish KPIs, reporting, and escalation paths; represent the function in governance forums; develop team capability through training.
Seniority
Senior, hands-on IC with leadership responsibilities