Customer Service Representative - Plantation, FL
Core
Support members of benefit plans, employers, doctors, hospitals, and healthcare providers by helping with benefits and claims to improve their health and well-being.
Role type
Customer Service Representative (Healthcare Benefits)
Builds
Customer satisfaction and accurate resolution of benefits/claims inquiries
Domain
Healthcare / Insurance
Deliverable
client delivery
Required skills
empathy, active listening, problem-solving, documentation, basic computer skills
Preferred skills
contact center experience, claims/provider/dental/medical experience, Microsoft Office
Responsibilities
Resolve customer inquiries and issues efficiently, educate customers about available resources, document all customer correspondence and maintain confidential records, collaborate with team members to address service issues, anticipate customer needs and provide proactive solutions
Seniority
Entry-level to Mid-level, hands-on IC