Manager, Premium Service | TB Rays
Core
Manage premium customer service platforms, execute partnership strategies, and support sales for a new MLB ballpark.
Role type
Manager, Premium Service
Builds
Premium hospitality experiences and client engagement programs for a new ballpark
Domain
Sports & Live Events
Deliverable
product features
Required skills
Client relationship management, contract execution, CRM management, sales collateral development, event coordination, forecasting, communication
Preferred skills
Sales experience in sports/entertainment, sales management experience
Technologies
CRM systems
Responsibilities
Manage premium customer service platforms including benefits, amenities, and payment processing; Develop and execute strategies to increase client engagement; Support sales team by managing sales collateral; Coordinate special events for premium clients; Maintain client records in CRM; Prepare luxury suite agreements; Facilitate relationships with clients through meetings and correspondence; Attend games and events to engage suite owners.
Seniority
Manager, hands-on leadership
