Training & Culture Specialist - State Farm Stadium
Core
Design, develop, and deliver training programs; manage guest experience initiatives (Top Flight, Secret Shopper); and lead culture, engagement, and community outreach efforts at a major sports venue.
Role type
Training & Culture Specialist (HR)
Builds
Training curricula, guest experience standards, employee engagement programs, and community partnerships
Domain
Sports & Entertainment / Hospitality
Required skills
Training program design, adult learning principles, program management, data analysis, stakeholder collaboration, project coordination, recognition program management, community engagement
Preferred skills
Organizational development, guest experience management, mentorship program administration, strategic planning
Technologies
E-learning platforms, reporting tools, dashboards
Responsibilities
Design and deliver training programs for full-time and part-time employees; manage the Top Flight Program and Secret Shopper Program; coordinate employee engagement and recognition initiatives; lead community outreach and mentorship programs; supervise the Culture Coordinator; analyze feedback and performance data to drive improvements
Seniority
Mid-level, hands-on IC
