Guest Services Supervisor
Core
Directs workers at facility entrances, manages guest seating and access control, and ensures ADA compliance for guests with disabilities.
Role type
Guest Services Supervisor
Builds
Guest access and seating operations for facility events
Domain
Hospitality / Event Management
Deliverable
product features
Required skills
Guest services experience, leadership, radio communication equipment knowledge, ADA compliance knowledge
Preferred skills
None stated
Technologies
Radio communication equipment
Responsibilities
Direct ticket-taking and guest seating operations, conduct on-the-job training for new employees, oversee handling of needs for guests with disabilities, inspect front of house areas for safety and cleanliness, review incident reports, evaluate performance of guest services personnel
Seniority
Entry-level Supervisor