Regional Venue Technology Manager (Central/Midwest Region)
Core
Manage technology needs for event-based venues in the Central/Midwest region, including POS systems, IT infrastructure, and vendor relationships.
Role type
Senior IC IT/Technology Manager
Builds
IT infrastructure, enterprise systems, and venue technology solutions for live events and venues
Domain
Hospitality & Live Events Technology
Required skills
Point-of-Sale (POS) system management, IT infrastructure design and deployment, Vendor relationship management, IT Service Management (ITSM), Project management, Budgeting and financial reporting, Team leadership and mentoring, IT security and compliance (PCI), Windows Server administration, Active Directory management, IT ticketing solutions (e.g., ServiceNow)
Preferred skills
Relevant technical and project management certifications, Experience in Hospitality or Tourism industry
Technologies
Windows 10, Microsoft Office 365, Windows Server 2012/2016, Active Directory, ServiceNow, POS terminals and kiosks
Responsibilities
Manage third-party vendors and contracts for venue technology; Lead and mentor venue technology staff; Design and maintain IT infrastructure and enterprise systems; Establish IT Service Management processes; Manage IT budgets and financial reporting; Act as escalation point for venue technology teams; Define end-user architecture strategies and standards.
Seniority
Senior, hands-on IC with team leadership