Event Operations Center (EOC) Representative - State Farm Stadium
Core
Provide direct operational support on event days via the Event Operations Center, managing guest communications and dispatching requests.
Role type
Event Operations Center Representative
Builds
Guest communication workflows and event day operational support
Domain
Live events and sports venues
Deliverable
dashboards & analysis
Required skills
Text message communication, dispatching, wheelchair request handling, ejection processing, decision-making under pressure, organizational skills, computer proficiency (Windows, Microsoft Office, Excel), radio operation, physical mobility
Preferred skills
Degree in Facility Management, Hospitality, Tourism, or Sports Management, ability to work with limited supervision
Technologies
Windows XP, Microsoft applications, Excel, portable radio
Responsibilities
Respond to guests and teammates via Text Assistance Hotline, dispatch text messages to appropriate groups, assist with wheelchair requests and wait-time updates, support event day ejection processing and paperwork
Seniority
Entry-level, hands-on IC